We don’t take your donation for granted, so this is our promise to you.
1. We promise to respect you and your decisions.
We will never put any undue pressure on you to make a donation to us, and we will do all we can to ensure that no agencies working on our behalf will do so either. If you don't want to make a gift or want to cease your regular donations then we will respect your decision. We're committed to the Institute of Fundraising's code of practice including their policy on vulnerable people.
2. We promise not to share or sell your details.
We will keep your contact details and email address safe, and we will never pass them on to any third parties. We'll ask you first if you're happy for us to call or email you, it's just polite.
3. We promise to treat your debit/credit card security as seriously as you do.
If you donate online, we will redirect you through a secure payment gateway. We will never store or even see your card or bank account details. If you donate by phone, your card details will be destroyed securely once the transaction has been processed.
4. We promise to keep you informed and inspired.
Through our website, newsletters, and social networks we will keep you updated on the life-transforming ways your money is being spent and what impact it is having. We hope that's how we will inspire you to stay involved with War Child.
5. We promise to stop keeping you informed if that's what you'd like.
We'll always make it easy for you to choose not to receive any more updates from us. We will include an 'unsubscribe' button on every one of our emails. Or you can let us know by calling the team on 020 7916 9276 or email us at [email protected].
6. We promise to thank you.
We will always endeavour to acknowledge and thank you for every donation.
7. We promise not to take you for granted.
We might not get it right every time and we are really sorry for that. We're so proud and enormously grateful to each and every one of our supporters so your feedback is really important to us as we strive to improve in every way. If you're unhappy with us, we'd like to know about it so we can put things right. Contact our supporter care team by email or calling us on 020 7112 2556. Learn more and visit our Complaints Procedure page.