Privacy policy

War Child strongly believes in your right to privacy online. We work to ensure that any data which we hold on our supporters is securely protected and used appropriately.

This privacy policy outlines our commitment to you.

What information do we collect?

We collect and store any information which you give us via this website.

When you donate, take an online action, sign up for email newsletters or complete any form via this website we will typically ask you for some personal details. The only information we will ask for during this process is your name, address, email address, credit/debit card details and phone number.

We may occasionally ask for supplemental information such as your date of birth, how you heard about us or what motivated you to take action but this will be purely voluntary and will only be used to help us to improve your experience or ensure that we are only contacting you about issues you are interested in.

How do we use it?

Any information we collect about you is used to further our work of protecting children in war.

We will use this for:

  • Administering donations
  • Communicating and raising awareness about our work
  • Raising funds for children in war
  • Research and analysis
  • Surveys where we ask your opinion

Contacting you via email

Whenever you complete a form on this website, we will ask for your email address so we can send you updates about our work. You will always be given an option to opt-out of receiving email updates about our work straight away by unticking the box next to the email field on the form.
If you decide that you want to receive email updates but change your mind later, you can easily unsubscribe from our email list. Every email we send you will have an unsubscribe link at the bottom where you can remove yourself from our email list with just a few clicks.

Contacting you offline

Whenever you donate to us, your details will be entered into our secure supporter database. From time to time we contact donors on this database via telephone or post to update them on our work. If you do not wish to receive phone calls or mail from us, you can ask to opt-out from these communications. Simply call our Individual Giving team at 020 7916 9276 and they will take steps to ensure you are not contacted in this way again.

Cookies and tracking

We use cookies to track your visits to our website so we can ensure we are providing the best experience for you. Cookies are small files that are downloaded onto your computer or mobile device when you visit a website. Your web browser (such as Internet Explorer, Firefox, Safari or Chrome) then sends these cookies back to us on each subsequent visit so we can recognise you and remember things like personalised details which you have given us in the past.

As well as the cookies on our site, we also social media cookies to enable you to share our content on your own Facebook or Twitter pages, Google Analytics cookies which allow us to monitor how many people visit our site and what pages they visit when they’re here and Google AdWords cookies which allow us to see which of our ads have been successful in bringing people to our website.

These cookies are used to enable us to save money through better targeting and to enhance your experience of the War Child website.

You can find out more about cookies at http://www.allaboutcookies.org

Do we ever share your information with third parties?

We never sell or share your data with third parties for commercial use. From time to time, we employ third parties who work on our behalf and we share your data with them in order to carry out fundraising activities.

We commit a lot of time to choose our partners carefully make sure they also compliant with the latest data protection regulations as well as the Institute of Fundraising code of conduct.

How secure is my information?

All interactions and transactions which take place on our website are fully secure. Our website has a certified Secure Socket Layers (SSL) certificate. This is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

Your financial transactions are managed by payment provider services which also use secure technology systems. We ensure that any other providers use proper security systems.

When you make a transaction your data is securely passed to our supporter database which also uses industry standard secure protection systems.

How can you access your data?

You can access or amend your data at any time. Simply call us at 020 7916 9276 and ask to be put through to the Individual Giving team.

For further information about the Data Protection Act and to find out your rights, visit the Information Commissioner's website.